Privacy policy
Last updated: 10 October 2026
This policy explains what personal information Felix Home Store ("we") collects through this website and our Android app, why, and what you can do about it. It applies to both.
What we collect
- Account details: your name, email address, mobile number and password. Passwords are stored only in scrambled (hashed) form; we can't read them.
- Delivery addresses: the addresses you save, including the map pin you drop, so we can deliver and work out the delivery charge.
- Orders: what you buy, prices, delivery slot, payment method and status, and the GST invoice.
- Your cart while you shop.
- Location: only when you tap "use my location" on a map, to place the pin for you. We don't track your location in the background, and we only keep it if you save it as a delivery address.
- Technical data: your IP address, used to protect accounts from repeated failed logins and code requests, and kept in server logs for a short time.
How we use it
- To create and secure your account, including sending one-time codes (OTP) by SMS.
- To take, deliver and invoice your orders, and to contact you about them.
- To keep the tax records the law requires.
We don't sell your information, show ads, or use advertising or analytics trackers.
Cookies
We use one cookie to keep you logged in and remember your cart. It isn't used for tracking or advertising.
Who we share it with
Only the services needed to run the store, and only what each one needs:
- Hosting: our servers are rented from Hostinger in India.
- SMS: your mobile number and the one-time code go to our SMS provider to deliver the code.
- Online payments (if you pay online): your order amount and contact details go to Razorpay, which handles your card or UPI details. We never see or store them.
- Maps: map images are loaded from OpenStreetMap, which receives your IP address when a map is shown.
- Government authorities, where the law requires it.
How long we keep it
We keep your account until you delete it. Orders and invoices are kept for as long as Indian tax law (GST) requires, even after an account is deleted.
Your choices and rights
- See and update your details and addresses under My account.
- Delete your account at any time from Delete account, on the website or in the app. This erases your name, email, mobile number, password, saved addresses and cart. Past orders and invoices are kept, without your account details, as the law requires.
- For any question, correction or complaint about your data, contact us at [orders@yourstore.in] or [+91 98XXXXXXXX]. We'll respond within 30 days.
Security
All traffic is encrypted (HTTPS), passwords are hashed, and access to our servers and data is restricted.
Children
The store is meant for adults. We don't knowingly collect information from children under 18.
Changes
If we change this policy, we'll update the date at the top of this page.
Contact
Felix Home Store, [Shop no. & street], [Area], New Delhi [110001]
[orders@yourstore.in] · [+91 98XXXXXXXX]